Crystallis Delivery Information

Delivery Options:

>2nd class standard service 3-5 days – £1.00

>1st class standard service – 1-3 days – £1.99

>Signed for 3-5 days – £3.50

>Signed for 1-3 days – £3.95

>Special Delivery Next Day – £7.50

All delivery charges are calculated by weight during the checkout process and offer a cost effective delivery method for each order.

All orders are treated as a priority for despatch. We aim to deliver to you 2-4 working days after your payment has been confirmed, depending on your selected postal service. If our order has not arrived by then please contact us via our website with your order number and contact details.

If you are in a rush to receive your items, please let us know and we will do our best to get things moving faster.

International orders take 3 to 10 working days to arrive after your payment has been confirmed. Taking into consideration that it may get held up in customs. If your order has not arrived by then please email sharon@crystallis-co-uk.stackstaging.com with your order number and contact details.

Please be advised that every country has different customs laws and your product may incur other charges whilst in transit. Crystallis is NOT responsible for these charges. We will do our best to send it to you the cheapest, fastest and safest way we can.

We want you to be 100% satisfied with our service and delighted with your online purchase, but if that’s not the case you can return any item for exchange by notifying us in writing of your wish to return your online purchase within 14 working days of receipt, as long as it is unused and in its original packaging

We will be happy to exchange the item with any item/s that is available within our online store, subject to a balance being paid for items that are of a higher value than the original purchase. We will send any exchange items free of postage charges.

You have a right to cancel your online order within fourteen working days of receiving your purchase. This fourteen day period begins the day after you receive the items from us. Please notify us in writing within fourteen working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund including the cost of a standard 2nd class delivery charge.

**How do I return goods?**

Making a return or exchange is easy. Email sharon@crystallis-co-uk.stackstaging.com to notify us of your wish to return a purchase within 14 working days from the day after you receive your order. We will then email you back with a return reference number. Once you have received the Return Reference Number by email, include it with your item when returning it.